Communication Industry

The communications industry has seen rapid change in the way it operates, competes, and gains market share. Today, service providers must offer “triple-play” packages that include voice, video, and data at an affordable price. Many companies are now migrating to VoIP lines, and wireless networking is becoming more and more popular. Marketing and sales has also changed due to interactive videos, videos on demand, and television services over IP networks. With all this new technology it’s easy to become overwhelmed. Also, network security has become a major concern for service providers, private companies, and customers alike.

At VIVEO CONSULTING we can help you understand how each network operates and what type of security you’ll need to keep your valuable data away from hackers. It’s takes a good team to develop, design, and implement the perfect network for your organization. Whether you’re upgrading an existing network or creating one from scratch…we can offer you valuable insight into what system is best for your business.

We offer proven solutions and services across a wide range of network capabilities, including:

Voice over IP

• Enabling VOIP service providers to deploy advanced and carrier-grade telephony services over IP networks.
• Enables our service providers to build and administer various network services and reduce overhead costs. This includes fault management, service level management, trouble management, customer premises equipment (CPE) management and network inventory management, as well as VoIP quality-of-service diagnostics and analysis capabilities.

Wireless network

• Mobile data analysis: Solution sets for managing complex services including a service quality management framework and software solution.
• Wireless provisioning and next-generation OSS solution sets.
• Wireless network operations transformation.
• IP Multimedia Subsystem (IMS), service delivery platform, and the service layer: Solution components for service creation, orchestration, control and execution, third-party gateways and network gateways.
• Customer relationship management, business intelligence and next-generation billing solutions.
• Wireless network consolidation and evolution: Comprehensive network strategies for radio, access, core, OSS, service framework evolution, 3G migration and IMS.

Network engineering

There are a lot of decisions to make when implementing a new network infrastructure or upgrading an existing one. Our team has the knowledge to work with you throughout every step of the process. We will show you the design architecture, software, and hardware needed to make your plan a reality. We specialize in IP-based next-generation networks.

Network inventory management

Making sure your network is working efficiently is important. We will help you analyze your existing network to ensure you are utilizing your resources to their maximum potential. VIVEO CONSULTING helps carriers develop an accurate, end-to-end view of the network and timely insights into what services are consuming network resources.

Network outsourcing

Setting up any network infrastructure can be very expensive. In-house consultants and overhead costs can create a further strain on any budget. That’s why VIVEO CONSULTING also offers offshore support. Many of our clients use a mix of both onshore and offshore services in order to keep unnecessary costs down. We have a highly skilled team, offshore, that can design, implement, and run your network operations efficiently and with lower overhead costs.

IPTV

VIVEO CONSULTING enables our service provides to release the latest in advertising, videoconferencing, interactive videos, videos on demand, television services and much more over IP networks.

• Providing high quality-of-service levels.
• Developing a stable platform.
• Preparing a rigorous business case.
• Receiving high-quality content.
• Providing excellent customer experience and service levels.
• Ensuring that underlying systems can support a scalable solution.

Service assurance

In order for our service providers to meet or exceed customer’s expectations for quality and reliability of their networks…there must be service assurance standards in place. This involves the operations of service provider network environments and the maintenance of the services that are deployed, delivered and executed on a network.

IP transformation

The communications industry has gone all “IP”. Due to lower costs and the changing market, service provides need to utilize and offer an array of network services. However, this can be challenging as the migration to IP networks must be done quickly and correctly in order to stay competitive. By doing so, our clients are able to offer their customers voice, data, and video services and improve customer retention through integrated billing and revenue assurance capabilities. Also, our clients are able to develop the business and customer insight to support the development of the right integrated services to customers.

Wireline network

• Develop next-generation OSS and operational capabilities.
• Create, analyze and deploy next-generation networks and services.
• Deploy standardized service delivery architecture.
• Design and execute customer migration.
• Formulate next-generation billing capabilities.
• Optimize the deployment of IP Multimedia Subsystems (IMS).
• Deliver a high quality of service and a branded customer experience.

Viveo also provides solutions which combine technology and business processes to present top-notch operational initiatives in the areas of order processing, billing transactions, customer / technical support, operations and product development. VIVEO CONSULTING provides both operational transaction support and voice services to their clients.

Service Offerings:
Disputes Resolution Center
Customer Care Center
Order Closure
Billing Help Desk
Transaction Processing
Compliance Regulations Management
Customer Interaction Services: (PSTN, ISP, VoIP, Broadband and ISDN)