Order Management

VIVEO’s order management solutions enable our client’s to streamline their process while focusing on expanding their relationships with their current customers. Our order management services allow for our clients to focus on the following business metrics:

• Operational organization
• Working capital efficiency
• Compliance and control
• Customer Service Enhancement

Benefits through outsourcing your order management processes:

• Transact more orders that are complete, accurate, on-time and in perfect condition
• Increased order accuracy, order simulation and analytics which translates into more revenue
• Reduce your cost per order by up to 50% through utilizing our proven process and technology outsourcing
• Better back-end integration which will reduce your quote and order cycle time by up to 50%

Services Offered:

Order Processing / Order Management

• Verify contract details
• Check for export controls and denied party status
• Customer verification
• Receive order(s)
• Verify PO with customer agreement
• Verify orders
  • Configuration
  • Pricing
  • Credit Check / Payment
  • Fulfillment lead time
  • Terms and conditions
  • Approvals
  • Currency
• Verify commission specs

Quoting Services

• Create a quote(s)
• Verify and apply freight terms / FOB
• Configure the products
• Verify contract details
• Obtain request for quotes or RFP’s
• Customer validation
• Obtain product / service information
• Obtain / Receive pricing information
• Discount Applications
• Receive authorizations for non-standard transactions
• Verify service level and service availability

Fulfillment Services

• Interact with order processing to capture, expedite, change or cancel request
• Re-schedule / Re-confirm order(s)
• Schedule order(s)
• Obtains triggers from order processing
• Implement accurate dates based on lead time
• Supply order
• Communicate with manufacturing
• Re-assign process
• Staging
• Pick release
• Shipping
• Return Authorization management

Billing & Collection Services

• Create invoice(s)
• Validate revenue recognition rules
• Create billing record
• Obtain trigger from fulfillment
• Validate billing schedules and frequency
• Release / Dispatch invoice(s)
• Validate revenue allocation rules
• Send triggers to calculate commission

Customer Service Management

• Service contract renewals
• Updating change in entitlements
• Resolving customer queries / issues
• Research and resolution of customer issues (payment terms, wrong invoice, etc)
• Service contract term change